IT1004 BUSINESS PROCESS MODELS B.TECH. INFORMATION TECHNOLOGY SYLLABUS ANNA UNIVERSITY CHENNAI

ANNA UNIVERSITY CHENNAI:: CHENNAI 600 025
CURRICULUM 2004
B.TECH. INFORMATION TECHNOLOGY

IT1004 BUSINESS PROCESS MODELS 3 0 0 100

AIM
To understand the importance of business processes and their modeling for competitive advantage

OBJECTIVES
• To know the basics of business process
• To understand the various aspects of customer and materials processing
• To know the basic concepts of business process modeling
• To understand the specific issues related to large processes
• To understand the methodology of managing the modeling

UNIT I UNDERSTANDING BUSINESS PROCESS 9
Organizations as Systems, Effective Operations Management, Adding Value, Competing on Capabilities, Value Chain and Competitive Advantage

UNIT II CUSTOMER AND MATERIALS PROCESSING 9
Marketing in a Changing World, Relationship Marketing, Purchasing, Concept of a Manufacturing System, Logistics and Competitive Strategy, Reverse Logistics, The triumph of Process

UNIT III PROCESS MODELING 9
Process Modeller’s Needs, Basic Concepts in Process Modeling, Modeling with RADS, Animating a Process

UNIT IV LARGE PROCESSES 9
Micro-Modeling of Processes, Modeling Large Processes, Process Patterns

UNIT V MANAGING THE MODELING 9
Modeling the Materials in the Process, Analyzing a Process Model, Managing the Modeling

TOTAL : 45
TEXT BOOKS
1. Davis Barnes (Editor), “Understanding Business : Process”, Routledge, USA, 2000 [UNITS 1,2]
2. Martyn A Ould, “Business Processes : Modelling and Analysis for Re-Engineering and Improvement”, John Wiley & Sons, USA, 1995 [UNITS 3,4,5]

REFERENCES
1. Howard Smith and Peter Fingar, “Business Process Management (BPM): The Third Wave”, Meghan-Kiffer Press, USA, 2003
2. Roger Burlton, “Business Process Management : Profiting from Process”, SAMS, USA, 2001
3. Mike Jacka J, Paulette J Keller, “Business Process Mapping : Improving Customer Satisfaction”, John Wiley & Sons, USA, 2001
4. Faisal Haque, “e-Enterprise : Business Models, Architecture and Components”, Cambridge University Press, UK, 2000.
5. Ulric J Gelinas, Steve G Sutton and Jane Fedorowicz, “Business Processes and Information Technology”, Thompson Learning, India, 2004